FAQs and Troubleshooting

Have a question? Find your answers.

Here we have answered some of the frequently asked questions and addressed the common connections issues.

Before you start, find some of the very common Frequently Asked Questions and FastestVPN Setup tutorials

For further queries or troubleshooting, please connect with support via email or livechat.

This page covers:

—SUBSCRIPTION INFO AND BILLING ISSUES

—Connection Issues and Troubleshooting

SUBSCRIPTION INFO AND BILLING ISSUES

Is FastestVPN free?

No FastestVPN is a paid service. We do not offer a free trial but offer a 15-days money back guarantee.

Is there a way to test FastestVPN App?

Although you can’t connect to the VPN server without paying for the service, but you can make a temporary account by installing FastestVPN Android or iOS App. For that, install the App on your phone and sign up for a free account. That account would allow you to login to the App but you’ll require to purchase the service in order to connect to VPN servers.

Is the subscription auto-renewable?

Yes, the subscription will auto-renew at the end of the billing cycle except the lifetime subscription. If you want to cancel the auto-renewal, contact our support team.

How does the 15 days money back guarantee work?

We believe that you won’t have to go elsewhere after signing up for FastestVPN. Still, if you are not satisfied with the service or any other reason, you can contact our support via email or livechat.

Which payment methods are offered by FastestVPN?

FastestVPN offers Credit card and PayPal payment methods.

What do I get with a FastestVPN subscription?

All FastestVPN subscriptions come up with:

10 simultaneous connections for any of your devices

Chrome and Firefox extension

Free built-in Anti-Malware

Free built-in Ad-blocker

Free built-in NAT Firewall for additional security

Apps for Windows, MacOS, iOS, Android phones, Android TVs and Boxes, FireStick TV
Setup for Linux, Routers, Apple TV, XBox, PS3, PS4, NAS, and lot more.

Please note that Ad-blocker, NAT firewall and Anti Malware are enabled at server-end by default and there is no control available at user end. However, our Chrome and Firefox browser extensions have an option to turn the Ad-blocker on and off.

I have paid successfully for a FastestVPN subscription but did not receive account details?

Make sure that your Credit Card or PayPal account shows a successful transaction.
Usually FastestVPN account is automatically created right after your payment goes through. However in some cases it can take 30 minutes or more. Check your email inbox, spam, junk and promotions folders for FastestVPN account details.
If you do not receive your account info after the time specified, contact our support via email or livechat.

CONNECTION ISSUES AND TROUBLESHOOTING

I am getting “Invalid Credentials” while logging into FastestVPN App.

Follow these steps:

Make sure you are entering the correct username and password to login to App. Both the username and password are case sensitive

Use the “Forgot Password” Link on FastestVPN App or Reset your Password here

I try to connect a VPN server on FastestVPN PC/ mobile App but it keeps on spinning and does not connect.

Follow these steps:

Logout of FastestVPN App and re-login and try to connect

If the above step doesn’t work, then click on FastestVPN App Settings and select a different VPN protocol

Still if you are unable to connect, try a different server location from the list

After connecting to a VPN server, I lose the internet access.

Click on FastestVPN App Settings and change the VPN protocol. After that reconnect a VPN server.

If you face the issue with other protocols as well, connect to another server or contact our support team.

I select a particular server location from the list but it connects me to any other?

After selecting your desired server location, you need to click on the round “Connect” button on the App. If you click “Smart Connect” FastestVPN App will automatically choose any optimal server for you.

Sometimes, if a server is not responding for some reason, FastestVPN App automatically connects you to another server if available in the same country.

On FastestVPN Windows App, the internet kill switch doesn’t seem to work.

Turn on your Windows Firewall if off. Further, make sure that no tird party like an Antivirus which is controlling the Windows firewall is blocking FastestVPN. You can explore your Security Software Settings and find the option to allow FastestVPN.

BROWSER EXTENSION

What kind of security FastestVPN Chrome and Firefox extensions offer?

Browser extension servers use HTTPS proxy and make sure that HTTP content would be transferred over SSL/TLS resulting in a secure connection. However, if you want full-fledged security, using FastestVPN App is recommended.

I can’t find a server in Chrome/ Firefox extension which is available in FastestVPN desktop/ mobile Apps.

Servers available in FastestVPN desktop and mobile Apps are different from each other. They have some server locations in common while some locations which are available in the browser extensions are not available in our desktop/ mobile Apps and vice versa?

Sometimes, if a server is not responding for some reason, FastestVPN App automatically connects you to another server if available in the same country.

I am unable to connect to any server on FastestVPN Firefox extension.

It usually happens when you miss a step while installing FastestVPN Firefox extension. If you are unable to connect any server on Firefox extension: follow these steps

On Firefox browser, click on Settings -> Add-ons

Click on FastestVPN

Scroll down and select “Allow” next to “Run in Private Window”

If you are still unable to connect, then logout of the extension and re-login. A remove and reinstall may also work.